The most important person to satisfy is you. That's why we are a Registered Builder under the Tarion Warranty Program, thus safeguarding your investment in our product.
Your Warranty Certificate was given to you at the time of your Pre-Delivery Inspection during which you listed any deficiencies in your home prior to moving in.
We make every effort to correct any noted deficiencies within the first few weeks, and will revisit you to have the form signed, which signifies your acceptance of our completions/repairs. It is in your interest to have this form fully completed since it will have to be processed through our office and sent to Tarion.
Exterior work, which requires favorable climate and site conditions, will be looked after as conditions permit.
Your home, like a new car, will go through an adjustment period. During this period, you may find other items requiring our attention, mostly due to normal shrinkage of the materials your home has been constructed with.We will accept lists of such items during the warranty period and we stress that for your protection and as a matter of record, all complaints must be made in writing.
It is only by learning of your problems at our Service Office that we can be made aware of any shortcomings in our product and thereby continue to improve. Service Request Forms are enclosed for your convenience. Please note that these request forms are to be completed and submitted to this office at the time intervals indicated on the form – which is on your 30-day, 6-month and 11-month anniversaries of taking possession.
For additional information, visit the Tarion Website and refer to the “Home Information Package”. www.tarion.com
To request warranty service from Heathwood:
*Note: Tarion requires you to submit your form prior to your anniversary date. Forms can be found in your PDI Package or online at http://www.tarion.com.
Under the Tarion Warranty Program, the Builder Warrants to the Purchaser:
*For full warranty coverage visit www.tarion.com Major Structural Defects Coverage The period of coverage is seven years.
The Builder covers the basement foundations for a two-year period after possession.
For all useful forms Click Here